Cancellation Policy

If you do notify us of your cancellation but not in the 24 hours time frame that we require, you will incur a 50% of your total bill charge.

Should you not notify us of any cancellation or changes to your appointment, qualified as a “no-show”, the penalty will be 100% fee equal to your total bill.

✦ Why Our Policy MattersYour appointment is reserved exclusively for you. When a booking is made, we allocate time, space and a dedicated expert to provide your service. Last-minute cancellations or no-shows not only impact our business but also prevent other clients from benefiting from this availability.

✦ Cancellation GuidelinesWe require a minimum of 24 hours’ notice for any modification or cancellation of an appointment.Cancellations made less than 24 hours in advance will incur a fee equivalent to 50% of the scheduled service.No-shows — appointments missed without prior notice — will result in a 100% charge of the booked service.This policy applies to all services, including consultations, treatments, colour services and personalised coaching sessions.

✦ How to Cancel or RescheduleCancellations or changes can be made by phone, email, or via our online booking platform during our opening hours. We highly encourage timely communication to help us serve you and others better.

✦ Exceptions & ConsiderationsWe understand that unexpected events may occur. While our policy is generally enforced, exceptions may be made in the case of medical emergencies or extreme circumstances. We thank you in advance for your respect and transparency.Thank YouWe sincerely thank you for your understanding and for respecting our policy. It allows us to operate efficiently, value everyone’s time equally, and ensure that each guest receives the full attention they deserve.We look forward to welcoming you to Maison Laurent Patrick — where time, care and excellence meet.